Payments and Shipping

Orders can be made via mail, fax, and online. Products purchased with MasterCard or Visa are processed in real-time online. Downloadable products are available for immediate download at the time of purchase. Products shipped to you will be fulfilled within 5-7 business days.

Products purchased with a check or school purchase order will be held until payment clears or the purchase order is received. You may e-mail your purchase order to , fax it to 937-439-5535, or mail it to the address below. For online orders please reference your Order ID number.

While we currently ship products to the U.S. and Canada all prices are listed in U.S. dollars.

As you view your cart, our site estimates the shipping costs for all shipping methods available to your location. You will have the opportunity to choose which method you prefer, view the costs as well as the total of your order during the checkout process before confirming your order. We ship all products – within the U.S. and internationally – with tracking and confirmation information via FedEx or the USPS.

When applicable, international customers will be responsible for paying any duties, customs charges, or tariffs on the products when they arrive in their country. The recipient will be considered the importer of record and must comply with all laws and regulations of the country in which product is received. Customs declarations shall indicate the full value of the order in U.S. dollars. Customs policies vary from country to country, please contact your local customs office for additional information.

Sales Tax

All Ohio purchasers unless clearly identified on the invoice as affiliated with an organization that is exempt (i.e. school, organization, or agency name) will be charged Ohio sales tax. During check out, your cart will determine Ohio sales tax based on your ship to address ZIP code.

Since we have no "sufficiently substantial physical presence" (or what's called "nexus") outside of Ohio, products shipped out-of-state are not charged sales tax. Schools in Ohio and their affiliated organizations are exempt from paying Ohio sales tax under Ohio Revised Code Section 5739.02 (B)(1). U.S. government agencies, state agencies, churches, nonprofit charitable, and 501(C)(3) organizations are also exempt from paying Ohio sales tax.

If you are located in Ohio and purchasing our products to re-sell them, or you qualify as non-taxable for some other reason, simply send us a completed Ohio Sales Tax Exemption Certificate. Certificates are not needed for any Ohio purchaser who is clearly identified on the invoice as affiliated with an organization that is exempt (i.e. school, organization, or agency name).

Since Ohio businesses must post their vendor's license in clear sight of the public, here's our Ohio Vendor's License.

Returns

If for any reason you are not completely 100% satisfied with a purchase, we want to know ASAP! Not so we can hassle you, give you excuses or ask you impudent questions. At most we may ask for some feedback, so that improvements can be made on future versions of the product. We're proud of the products we have created and stand behind every single one of them.

If you receive a product from us which happens to be defective, we'll obviously replace it and ship you a new one at no additional cost. If you are unhappy with your order, return the shipped product to us within 30 days of receipt and we'll replace it, exchange it, credit or refund your money – you pick (shipping not included or refundable). Downloadable products will be replaced or exchanged. We do not issue refunds on downloads. Credit card refunds can only be made to the same card used for the original purchase.

When shipping back a product, kindly and carefully return the product with the packing slip to:

RMA#(put your Order ID here)
Instruction & Design Concepts
441 Maple Springs Drive
Centerville, OH 45458-9232 USA

Please feel free to contact me directly anytime you feel our service or you think something's not quite right and we'll...

KICK IT IN!

Fran Kick